Additional Products: Terms and Conditions
Delivery of Goods
Whilst we will try to ship your items to you as quickly as possible, please allow up to 3 working days ('Working Day' means all days other than Saturdays, Sundays and public holidays) for delivery. As standard we will post your items to the address on your policy. Please contact us after purchasing if you would like them sent to a different address.
Our Returns Policy
We hope that you're pleased with your purchase; however we do understand that occasionally, you may need to return goods to us.
If you find that your items are faulty on arrival, you must contact us within 14 days of delivery to advise us of the fault. We will either replace the items at our own expense, or where this is not possible we will provide you with a refund via your original payment method.
We advise you to return goods by recorded delivery, registered post, or by courier. Unless otherwise agreed, you are responsible for cost of postage. Proof of postage will not be accepted as proof of delivery. If you're returning something to us, it is important that it is packaged correctly so that it doesn't get damaged during transit. We therefore suggest that you package the item in its original packaging. Where it's not possible to use the original packaging, please ensure that the goods are sufficiently packaged and cushioned to protect against any damage that may occur during transit.
We cannot accept liability for goods lost or damaged during transit. We advise you to return goods by recorded delivery, registered post, or by courier. Unless otherwise agreed, you are responsible for cost of postage. Proof of postage will not be accepted as proof of delivery.
When returning goods to us, please send them with a copy of your receipt to: Eversure Limited, Bury House, 1-3 Bury Street, Guildford, GU2 4AW
Within 14 days of the day we receive the returned items, we will issue a refund to the original card used for purchase.
Your Statutory Rights
Please note that our returns policy does not affect your statutory rights. You can get more information about your statutory rights from the Citizens Advice Bureau (www.adviceguide.org.uk
). We reserve the right to inspect the goods and verify any fault(s) and/or any damage.