Cover levels for van breakdown cover are much the same as for other vehicles and can include a whole host of different policy benefits, some of which we’ve outlined below:
All our van breakdown policies offer roadside assistance as standard. It’s usually the first thing your assistance provider will attempt when they’re sent out to help you. If you’d like to find out more head to our roadside assistance page.
In ideal cases, your van will be repaired as quickly as possible by the roadside. If this can’t be done then even our standard cover guarentees your van will be taken to a local garage, within 10 miles of your breakdown, to be fixed that day. If this can’t be done, then our standard cover even promises an onward travel choice. Customers will have the option of complementary public transport to get you to your destination, a replacement hire vehicle or even overnight accommodation of up to £150 for one person. So no matter how bad the breakdown may appear, we’ve got you covered. But remember, please do read through your documentation and some restrictions to these scenarios may apply.
On top of roadside recovery, another option in some policies is nationwide recovery. If your van cannot be repaired within the same working day, we will arrange for your vehicle, you and up to 7 passengers to be transported to your home address, or if you would prefer and it is closer, your original destination, as long as it is within the UK.
If repairs to your van cannot be fixed by the end of the working day, then you’ll likely have the option of complementary public transport to get you to your destination, a replacement hire vehicle or even overnight accommodation of up to £150 for one person. So no matter how bad the breakdown may appear, we’ve got you covered. But remember, please do read through your documentation and some restrictions to these scenarios may apply.
Some of our policies include home start. With this, if your van breaks down at your home, or even within one mile of your official home address, we will send help to you to try and get you moving again as soon as possible. After all, time is money.
Some of our assistance partners offer European cover for Vans. If you’d like to find out more about this, head to our European Breakdown cover page, or select the European option when you get a quote.
It’s important you check our full list of exclusions in the policy documents, here are some common ones:
• Breakdowns caused by poor maintenance, including excessive tyre wear and lack of water and oil, of the vehicle will not be covered if and when they breakdown.
• Cost of replacement parts for the van, are not typically covered by our policies.
• A total of 6 callouts within your period of cover are allowed, with total costs up to £15,000 worth of cumulative damage.
What Do I Do if I Break Down?
Breaking down in a large and cumbersome van can be even more stressful than in a car. The first priority is always everyone’s safety, so if you can pull onto the verge or hard shoulder if there is one. Then exit the vehicle as soon as it’s safe to do so.
As we use different insurance partners, it’s important you know which provider you have for your policy. You can check this on your certificate of insurance.
Once you know your assistance provider, you can phone their breakdown assistance number and they’ll talk you through the rest.