Broken down and need help?
The first thing you should do is locate the 24-hour breakdown assistance number shown on your policy documents. This number connects you directly to the assistance provider responsible for your policy and is the fastest way to arrange roadside assistance, vehicle recovery, or onward travel support.
If you purchased your breakdown cover through CompareBreakdownCover, your assistance provider may vary depending on the policy selected. Always check your policy documentation before calling for help.
Important: Call The Correct Assistance Provider
⚠️ Important Disclaimer
Breakdown providers operate separate assistance networks and claim systems.
If you contact the wrong assistance provider, they may be unable to help you and any costs incurred may not be recoverable under your policy.
Before requesting assistance, always check your policy documents and contact the assistance provider listed on your certificate of insurance or policy schedule.
Where Can I Find My Assistance Number?
Your emergency assistance number can usually be found on your Policy Wording Document.
You should always keep a copy of your policy documents accessible when travelling.
Example: easyBreakdown emergency assistance number
Example: Eversure emergency assistance number
Example: National Breakdown emergency assistance number
What Information Will I Need When I Call?
To help the rescue controller arrange assistance quickly, have the following available:
- Vehicle registration number
- Policy number (if available)
- Telephone number
- Exact location of breakdown
- Details of the fault
- Destination if recovery is required
If you are unsure of your location, consider using What3Words to help identify your position.
What Happens After I Call?
Once your assistance provider has validated your policy, they will:
- Assess your breakdown circumstances.
- Arrange roadside assistance where possible.
- Organise vehicle recovery if repairs cannot be completed.
- Provide any onward travel benefits included in your policy.
Timescales can vary depending on location, weather, traffic conditions and service demand.
Frequently Asked Questions
I've lost my policy documents. What should I do?
Contact us at CompareBreakdownCover. We can resend policy documents by email.
Can I call any breakdown company?
No. You must contact the assistance provider shown on your policy documentation.
Will I be reimbursed if I call the wrong provider?
In most circumstances, assistance arranged independently or through the wrong provider may not be covered. Always check your policy wording.
Can I make a claim online?
If your policy includes claims that require supporting documentation or reimbursement, please follow the claims process outlined in your policy wording.
Not yet covered?
Compare breakdown cover options through CompareBreakdownCover and get a personalised quote in minutes - remember that there is an initial 48 hour claim exclusion period, and that we cannot cover you for a breakdown that has already happened prior to purchase of cover.
