CBC UK & European Breakdown Cover is owned and operated by Eversure Limited, a company registered in England and Wales under company number 6751893, whose registered address is Bury House, 1-3 Bury St, Guildford, Surrey, GU2 4AW, United Kingdom. Authorised and regulated by the Financial Conduct Authority, register number 501311. You can check this on the Financial Services Register by visiting the FCA’s website http://www.fsa.gov.uk/register/home.do.
We are committed to protecting the privacy of our customers in accordance with the General Data Protection Regulation 2016 (GDPR). This policy explains how we handle personal information collected from customers of:
Bury House, 1-3 Bury St
Eversure Limited is a registered data controller under the General Data Protection Regulation (2016) in relation to the processing of any personal data in connection with our services. If you have any questions relating to our use of your personal data or any other data protection questions, please contact our Data Protection Officer. Eversure Limited is registered with the Information Commissioner's Office under registration no Z2760497.
As part of the General Data Protection Regulation (GDPR), we provide you with the following rights:
If you want to invoke any of these rights please contact us:
By Post: Bury House, 1-3 Bury Street, Guildford, Surrey GU2 4AW
By Email: Email Form
By Telephone: 01483 347 333
When you browse one of our websites we record standard details of your visit in our administration databases and our web server log files. This information is held for statistical and administration purposes only and is collected in a way which does not identify you. We do this to find out things such as the number of visitors to the various parts of our website. We will not associate any data gathered from this site with any personally identifying information from any source. The data collected includes:
Telephone calls may be recorded for training and security purposes.
We may collect and store personal information that you choose to give us via online forms, by telephone or by email. For example if you:
If we receive your email address because you send us a message, your email address will only be used or disclosed for the purpose for which it has been provided and it will not be added to a mailing list or used or disclosed for any other purpose without your consent.
Making a Purchase
If you decide to purchase insurance from us, we will request and store information relevant to the purchase, such as your name, address, postcode, date of birth, email address, telephone numbers, and any other relevant details. This information will only be used for the purposes of arranging your insurance cover - e.g. we would only use the telephone number to communicate or discuss a problem with arranging the policy or providing cover.
Should payment fail to be completed, we may contact you to help you complete your purchase and help you overcome any technical issues that may have arisen during the user journey. This personal data will be held purely for the basis of completing that particular transaction, and will be retained for no longer than a two-week period.
Please note: For online purchases, we do not collect or store any debit or credit card details. Such information is taken and processed by our payment service provider and we therefore take no responsibility for such information. For offline purchases, any debit or credit card details taken will be destroyed immediately after use.
Information used for Marketing Purposes
With your explicit consent, we may use your contact information to send out promotional material relating to our products and to send out information about our company. We may also use your email address to contact you on the same date each year to offer a new quotation, based on the information that you have already submitted to us.
We may also occasionally notify you about important functionality changes to this website, new services and special offers by mail, telephone, SMS, or email to provide information that we think you will find valuable. You may opt-out of receiving future notifications by emailing us, or sending a message on our Contact Us form.
Information used for Customer Feedback
All customers who either purchase insurance from us or subsequently contact our customer services department may receive an automated email from our feedback system services providers feefo.com and Trustpilot. Customer feedback is an important tool for us to understand how we are performing and is integral to the operation of our website. After you have purchased you may opt out of receiving emails from feefo.com by using the feefo opt out link at the bottom of their email, by sending us an email, or via our ‘Contact Us’ page.
Data Protection law stipulates that we are permitted to use personal information only if we have a proper reason to do so. We have detailed below our legal bases for using your personal data:
Subject to applicable data protection law, we may share your personal data with other approved organisations, such as insurance providers, for underwriting, claims and fraud prevention purposes. Your insurance provider may also need to share your information for the administration and management of your policy. In addition, in the course of using information in normal business practices such as data backup, banking and professional advisers, we may disclose information to other parties where this is required or permitted by law and by any relevant data protection legislation.
Insurance providers may exchange information through a number of different databases, including the Claims and Underwriting Exchange (CUE), which holds a record of incidents reported to insurers by policyholders and third party claimants. This exchange of information enables the insurers to validate the information you provide, both about yourself and any other named person within the application, and aims to reduce insurance fraud.
If you have used a 3rd party’s website to find us and provided them with your details prior to visiting our website, where we can identify that you visited us via their site, we may share limited information with them in order that they may identify a successful fulfilment.
If you are a Smartgo Promotional Code user you agree to Eversure Insurance passing your name, email address and your name of organisation to Go Travel Solutions Limited (‘Smartgo’) in order that your entitlement to the promotion may be validated. This information will be used for no other purposes.
Your personal data may be transferred outside the UK and the European Economic Area. When transferring your personal data out of the EEA, we will do our best to ensure a similar level of security by ensuring that:
For example, when you consent to receive email updates from us, your personal data is stored on the secure servers of US-based third-party email provider, MailChimp (owned by The Rocket Science Group LLC). We use MailChimp to distribute marketing emails to our subscribers.
MailChimp is fully compliant with the EU-US Privacy Shield Framework. This means that they are certified to receive data from Eversure. Under the GDPR, Eversure Limited is deemed the ‘Data Controller’ and MailChimp the ‘Data Processor’. To find out more about how MailChimp stores and manages personal data, visit www.mailchimp.com/legal/privacy
Personal data that we process will not be retained for longer than is necessary. However, as detailed in section 3, we may retain your personal data where it is necessary for the purpose of complying with a specific legal obligation.
Data Access and Correction
We will maintain and update personal information collected from our websites as necessary or when we are advised by users that their personal information has changed. In order to comply with data protection legislation, it is our policy to only deal with the person named on our database. Unless you instruct us otherwise, we will not deal with any other party, other than in extreme and exceptional circumstances.
Right to Erasure Requests
We will respond no later than 1 month after receipt of a right to erasure request.
Please note, the right to erasure does not apply if processing is necessary for one of the following reasons:
Should we reject a right to erasure request, we will provide an explanation of why this is the case. Should you be unhappy with the decision, it is your right to make a complaint to the ICO or seek to enforce this right through a judicial remedy.
Viewing Your Data
A full copy of all of the data that we hold about you in our database can be obtained by you by contacting us, or in writing to: The Data Protection Officer, Eversure Limited, Bury House, 1-3 Bury St, Guildford, Surrey, GU2 4AW, United Kingdom. We reserve the right to charge an administration fee for providing this service, but only where requests are manifestly unfounded or excessive, including repetitive requests or requests for multiple copies.
Electronic Data Storage and Security
By submitting your personal information, you agree that when necessary we may disclose your information to our insurance providers and their agents and service providers, some of which may be located outside the European Economic Area in countries providing less protection for personal data than the UK.
Whilst we take every reasonable precaution to keep your personal information secure you should be aware that any communications over the internet such as emails are not 100% secure. We cannot accept responsibility for unauthorised access or loss of personal data from items sent via the internet.
Any personal information provided to us will be stored on password protected databases. Calls may be recorded for training and security purposes and any recordings will be stored on password protected databases.
Staff members associated with the maintenance of this website will have access to administration files and databases which are password protected. Our website server, hosted by our internet service provider, is also password protected.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
Non-Electronic Data Storage and Security
Any personal data that is collected by us which is not stored electronically will be either immediately destroyed after use, or stored in a secure location protected from unauthorised access, modification or disclosure.
'Cookies' are small pieces of data that a web server can store on and later retrieve from your computer. Our websites store temporary and persistent cookies, which will either remain stored on your computer (until such time as they expire or they are deleted) or will be deleted when the browser window is closed. More information about cookies can be found at: http://www.allaboutcookies.org.
We may also allow very carefully selected third parties to place cookies when you visit our site. Third party cookies may be left by these selected companies who participate with us in marketing programmes. These cookies enable us to monitor which adverts you see and click.
The cookies used on our websites are based on the International Chamber of Commerce guide for cookie categories, being either strictly necessary, performance, functionality or targeting:
'Strictly Necessary' cookies let you move around the website and use essential features like secure areas, quotation forms and online purchasing. These cookies don't gather any personal information that could be used for marketing or remembering where you've been on the internet.
'Performance' cookies collect information about how you use the website, such as the pages you visit and any errors. These cookies don't collect any information that could identify you, the information collected is anonymous and is used to help improve website layout and functionality, understand which parts of the website our customers find the most useful and improve the overall effectiveness of our websites.
Using our site indicates that you accept the use of 'Strictly Necessary' and 'Performance' cookies. Accepting these cookies is a condition of using the website, so if you prevent them we cannot guarantee how our site will perform for you.
If you wish to block Google Analytics cookies, Google offers an opt-out browser add-on for most modern web browsers.
Alternatively, cookies can be disabled directly within your browser (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.)
For popular browsers, further information can be obtained via the following links:
CBC is a trading name of Eversure Limited, Bury House, 1 Bury Street, Guildford, Surrey GU2 4AW. Registered in England and Wales no. 6751893. Eversure Limited are authorised and regulated by the Financial Conduct Authority.