Your Right to Cancel Within 14 Days
We hope you are happy with the breakdown cover you have purchased. If however, after purchasing, you decide that the cover provided no longer meets with your requirements, you have the right to cancel.
Please note: We do not charge a cancellation fee, our policy arrangement fee is however non refundable and this is applied within or outside of the cooling off period of 14 days.
If you cancel during the cooling off period, in addition to the policy arrangement fee, there can be some proportionate amount of premium deducted from any refund due, please see your policy wording document for the applicable terms as it can differ from one policy to the next.
If you have made a claim, whether accepted or not, with the assistance provider, no refund would be due should you cancel.
Your Right to Cancel After 14 Days
After this 14 day period, you may cancel your policy, but no refund will be available.
How to cancel your Policy
If you would like to cancel your cover, we ask for this to be done in writing via the contact us page by clicking this link. Remember to include details of your policy number so that we can process this for you as quickly as possible.
We aim to answer you within 2 working days to the email address supplied on the contact form. (Our opening hours are Monday – Friday 08.30-17.30, excluding Public Holidays)
Cancelling your renewal:
You can cancel the renewal of your policy at any time, as long as this is requested prior to the policy renewal starts, you would be due a full refund, should the payment have already gone through.
If this is requested after the renewal has started, the same terms apply as cited at the top of this article.
Do you deduct your time to respond from my time on cover?
No. We appreciate we cannot always respond to you right away. Our agents will use for your cancellation, the date of when you have submitted your request to cancel to us. No need for you to worry that your cooling off period might be expiring if we do not have time to answer you immediately.
Further information about your right to cancel
Further information about the Financial Conduct Authority (FCA) rules concerning your right to cancel can be found within:
FCA Handbook - Insurance: Conduct of Business Sourcebook, Section 7.1